Verbum Desktop Support FAQs


Top Questions About Verbum Bible Software and Your Account

Q: I already own the Verbum Desktop Application. What is the best way to install it?

A: You can find install instructions for Verbum Bible Software by signing into your account, and navigating to If you haven’t heard about our upgrade options for Verbum 10 you can see the packages available here.

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Q: I am missing a book or multiple books. How do I download them to my Verbum software?

A: Books that you purchase from Faithlife will download automatically when you open the application. If your order does not seem to do so please follow the instructions on our Missing Resources support article.

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Q: I’m a new customer and recently ordered books from Faithlife. How do I get them?

A: In addition to providing other types of content and services, Faithlife equips you with digital books as well as tools that greatly enhance those books. To benefit from these books and tools make sure you have downloaded the latest version of Verbum Bible software from

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Q: I’m having a problem with Verbum. Where do I get help?

A: The first place to look for help resolving any problem you may have with Verbum Bible Software is from the support page for the platform you have Verbum Bible Software installed to:

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Q: I’m still having problems with Verbum and the support articles aren’t addressing the problem.

A: We have a thriving community in our forums that loves helping people with problems one may experience with Verbum Bible Software.

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Q: Where can I learn how to utilize Verbum to its full potential?

A: The Verbum Desktop application is a very large and expansive research tool. Click here to start finding out how to better leverage Verbum Bible Software for your studies.

And for more information, we have a myriad of sources for getting to know how to use Verbum better. You can first start at our general training page. We have Verbum 360 training as well as a range of other training tutorial and videos here

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Q: Is it possible to use Verbum on my Mobile Device?

A: Yes! We have mobile options available for iOS (iPhone, iPad, etc) and most Android devices.

Q: What if I don't have an Apple or Android device?

A: If you don't have a compatible mobile device, try opening your device's browser to

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Q: I forgot my password. How can I reset it?

A: If you know which email address you used to sign in, you can reset your password here.

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Q: I want to change information like the email associated with my account. How can I edit my profile?

A: You can change your email and other account information here.

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Q: Is there a place where I can talk about Verbum with other users, share tips and get help along the way?

A:Yes! We have a very active community in our forums, where you can chat with long-time "Power Users" and laymen alike.

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Q: What is the return policy for my purchases?

A:We have a 30-day money-back-guarantee return period on all non-subscription products. Once your product is returned, we will process your refund within seven to ten business days. Any specific item may be returned only once for the lifetime of your account.Returns on subscription products are subject to our subscription auto-renew policy.

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Q: What are the actual download sizes for each Verbum Base Package?

A: Verbum Base Packages download size varies depending on the package. You can estimate your download size using the approximations below.

Approximate Resource Download Size Per-Package:

The download sizes above do not reflect the mobile apps. Verbum for mobile devices is cloud-based and only uses storage for the application and individual resources you may choose to download manually.

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