How to Enable and Submit Log Files

This article provides instructions on enabling logging in Logos Bible Software for Windows or macOS. Please proceed if:

1. You have encountered a reproducible problem or multiple crashes (Logos has closed unexpectedly) in Logos Bible Software and need to report it.
2. A Support Technician has requested that you submit log files.

Step 1: Enable Logging

Open Program settings.

Under Advanced, toggle Enable Logging on, restart Logos, and attempt to replicate the behavior.

Step 2: Open the log folder

Windows

• Press the Windows key on your keyboard + R.
• Type %localappdata%.
• Click OK.
• Open the Faithlife folder.
• Open the Logs folder.
• Right-click the Verbum folder, and click Send to Compressed (zipped) folder.
• A folder named Verbum.zip will appear.
• Locate the log file.

macOS

• Open the Finder.
• Press Cmd + Shift + g to open the go to folder search input.
• Enter ~/Library/Application Support/Logos4/Logging/ in the input field.
• Locate the log file.

Step 3: Restart Logos

Step 4: Reproduce the issue

Try the same action to reproduce the bug. The logging feature will capture logs for the action and save them in the log file.

Step 5: Report the behavior

Email Customer Support with the following.

• Steps to reproduce the problem.
• What behavior you are experiencing when taking those steps exactly.
• What you expect to happen.
• Screenshots demonstrating the behavior.
  • macOS screenshot help
  • Windows screenshot help
• The log file from step 2.