How to Enable and Submit Log Files

Step 1: Enable Logging

1. Close Verbum if it is already open.
2. Press and hold the Control key on your keyboard.
3. With the Control key held down, open Verbum and wait for the “Sign in” window to appear.
4. Release the Control key and click "Sign in".
5. Attempt to replicate the behavior.

Tip: Verbum will automatically open to a “blank layout,” to prevent the home page or previous layout from loading and provide a more controlled environment. If you need to troubleshoot problems with a previous layout, open it from the "Layouts" menu.

Step 2: Collect your Logs

1. Press the Windows key on your keyboard + R.
2. Type %localappdata%.
3. Click OK.
4. Open the Faithlife folder.
5. Open the Logs folder.
6. Right-click the Verbum folder, and click Send to Compressed (zipped) folder.
7. A folder named Verbum.zip will appear.

Step 3: Report the behavior

Email Customer Support the following information along with the zipped log files:

• Steps to reproduce the behavior.
• A detailed description of the behavior you are experiencing.
• A detailed description of the behavior you expected to experience.
• Screenshots (where possible) demonstrating the behavior.
• The zipped log file.

If you are experiencing problems installing Verbum please follow the steps below.

Logging problems installing Verbum

If you experience an error running the Verbum Setup we will need a log of that specific process.

1. Save the EnableLogging.js script found here, to your Desktop.
• If you get a page of "code" when clicking the link, click the back arrow and right-clicking and use the "Save-as" option.
2. Navigate to the Desktop and open the EnableLogging.js file you saved.
3. Once you've enabled logging, retry the installation, then continue from Steps 2-3.
4. You can later disable logging when the problem is resolved by using the DisableLogging.js script found here.

Tip: These steps can also be used to enable “Full-Time” logging, meaning Verbum will always record every session, each time overwriting the previous logs.

Report the behavior

Email Customer Support the following information along with the zipped log files:

• Steps to reproduce the behavior.
• A detailed description of the behavior you are experiencing.
• A detailed description of the behavior you expected to experience.
• Screenshots (where possible) demonstrating the behavior.
• The zipped log file.

Step 1: Download the Verbum logging utility

1. Download the Verbum logging utility by clicking here.
2. Open “LogosLogging.zip”.
3. Copy the Logos Logging Utility to the Applications folder.

Step 2: Run the Verbum logging utility

1. Open Finder.
2. Go to Applications.
3. Open the Logos Logging Utility.
4. Click the "Enabled" button.

Verbum version should match the recognized installed version.

Note: The Logging Utility will not record correctly if Verbum is running in the background when you enable logging. You may need to open the Finder: Applications > Utilities > Activity Monitor and manually quit the Verbum process (Verbum Bible Software, VerbumIndexer and VerbumCEF if present).

Step 3: Recreate the behavior

1. If Verbum is already open, quit and restart it.
2. Recreate the problem, crash or bug.
3. Click "Archive Logs" in the Logos Logging Utility.
   (If Verbum is freezing or "pinwheeling", use the "Sample" button instead.)
4. Save your logs to the Desktop.

Step 4: Report the behavior

Email Customer Support with the following.

• Steps to reproduce the problem.
• What behavior you are experiencing when taking those steps exactly.
• What you expect to happen.
• Screenshots demonstrating the behavior.
• The Log file.