This article provides instructions on enabling logging in Logos Bible Software for Windows or macOS. Please proceed if:
- You have encountered a reproducible problem or multiple crashes (Logos has closed unexpectedly) in Logos Bible Software and need to report it.
- A Support Technician has requested that you submit log files.
Step 1: Enable Logging
Open Program settings.
Under Advanced, toggle Enable Logging on, restart Logos, and attempt to replicate the behavior.
Step 2: Open the log folder
Windows
- Press the Windows key on your keyboard + R.
- Type
%localappdata%
. - Click OK.
- Open the Faithlife folder.
- Open the Logs folder.
- Right-click the Verbum folder, and click Send to Compressed (zipped) folder.
- A folder named
Verbum.zip
will appear. - Locate the log file.
macOS
- Open the Finder.
- Press Cmd + Shift + g to open the go to folder search input.
- Enter
~/Library/Application Support/Logos4/Logging/
in the input field. - Locate the log file.
Step 3: Restart Logos
Step 4: Reproduce the issue
Try the same action to reproduce the bug. The logging feature will capture logs for the action and save them in the log file.
Step 5: Report the behavior
Email Customer Support with the following.
- Steps to reproduce the problem.
- What behavior you are experiencing when taking those steps exactly.
- What you expect to happen.
- Screenshots demonstrating the behavior.
- The log file from step 2.