How to Enable and Submit Log Files

This article provides instructions on enabling logging in Logos Bible Software for Windows or macOS. Please proceed if:

  1. You have encountered a reproducible problem or multiple crashes (Logos has closed unexpectedly) in Logos Bible Software and need to report it.
  2. A Support Technician has requested that you submit log files.

Step 1: Enable Logging

Open Program settings.

Program Settings Highlighted In The More Options Menu

Under Advanced, toggle Enable Logging on, restart Logos, and attempt to replicate the behavior.

Enable Logging Highlighted In The Settings Menu

Step 2: Open the log folder

Windows

  • Press the Windows key on your keyboard + R.
  • Type %localappdata%.
  • Click OK.
  • Open the Faithlife folder.
  • Open the Logs folder.
  • Right-click the Verbum folder, and click Send to Compressed (zipped) folder.
  • A folder named Verbum.zip will appear.
  • Locate the log file.

macOS

  • Open the Finder.
  • Press Cmd + Shift + g to open the go to folder search input.
  • Enter ~/Library/Application Support/Logos4/Logging/ in the input field.
  • Locate the log file.

Step 3: Restart Logos

Step 4: Reproduce the issue

Try the same action to reproduce the bug. The logging feature will capture logs for the action and save them in the log file.

Step 5: Report the behavior

Email Customer Support with the following.

  • Steps to reproduce the problem.
  • What behavior you are experiencing when taking those steps exactly.
  • What you expect to happen.
  • Screenshots demonstrating the behavior.
  • The log file from step 2.
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