By default, Verbum automatically downloads new or updated resources to your Library . If you've configured Verbum to manage resources manually or store them in the cloud, they may appear in your Library but not be downloaded to your computer.
If you believe resources are missing, try the following troubleshooting steps.
1. Verify the Resource is Truly Missing
It’s easy to mistype a title or an author's name. Resource titles can also sometimes differ from what you remember.
Search by both title and author
Use the Library filters to specify whether you are searching by Title or Author for more precise results.
For example, you might be looking for R.C. Sproul's book Essential Truths of the Christian Faith. A search for title:"Essential Truths" would find it:
However, if you have misremembered the title as Important Truths of the Christian Faith, then the search would not show the book:
But searching by author would find it and show you have the book in your Library:
Check for active filters
An active filter may be hiding the resource you're looking for. For example, if the Bible Commentary filter is active, your search will only show commentaries by a specific author, not other books.
It’s also possible to filter the Library, which might prevent you from seeing the book. Therefore, make sure you’ve removed any filters from the lefthand sidebar in your Library. If, for example, you had selected the Bible Commentary filter from the sidebar, only commentaries written by Sproul would appear and not the book you are looking for:
Click All at the top of the filter list to remove all active filters and see your entire library.
Sort by recently added
If you recently purchased the book, use the Added filter to sort your library by the date resources were added.
2. Check your account
Ensure you’re signed in to Verbum with the same account used to purchase the resource. To verify, click your profile picture in the bottom-left corner of the Verbum window.
3. Check for Hidden Resources
You can hide resources you don’t wish to see in your Library. Double-check that the resource you're looking for hasn’t been hidden.
4. Manually Sync Your Library
You can prompt Verbum to check for new or updated resources using two commands in the command box:
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update now: Checks for new resources and software updates. -
update resources: Checks only for updates to your existing resources.
If these steps successfully download the missing resource, consider adjusting your internet and download settings to ensure automatic downloads in the future.
5. Update and restart Verbum
Some newer Verbum resources require the latest version of the software. Be sure to update to the latest version of Verbum.
6. Check the web app
If you’ve tried all the steps above and still can’t the missing resource(s), you may need to contact us for additional help. Before you do so, visit https://app.verbum.com/ and check to see whether you can find the resource there. That will help us diagnose your problem more quickly.
If you can't find or open a resource in the mobile app, follow these troubleshooting steps.
1. Check Your Library Filters
To see all your resources, open the Library tab and make sure the search bar is empty.
Filters may also prevent a book from appearing. From the Library, you can open the Filters menu to see which filters are active. For example, selecting Today from the Added section will filter your library to show only books added today. Tap Done to apply your changes or clear any unwanted filters.
If you select Today from the Added section, this will add that filter to the set of filters applied to your library.
Tap the Done button in the filter screen to see your library with filters applied.
2. Verify Internet Access and Account Details
- Internet Connection: The app requires an active internet connection to sync your library and download new books. Ensure your device is online before opening the app.
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Account Details: The app must be signed in to the correct account. To check, tap the More Items Menu
, select Settings, and look under the Account section. If the wrong email is listed or no account is shown, you will need to sign in or reinstall the app.
3. Manually Restart the App and Device
Try manually restarting the app to see if that causes missing books to appear.
If that doesn't resolve the issue, try restarting your mobile device to see if that causes missing books to appear.
4. Rebuild the Library Index (iOS Only)
Sometimes, the app’s library index doesn't update correctly, which can make new books invisible. To fix this, go to the app's dashboard, type the command rebuild index in the command bar, and select it from the list.
The process may take a few minutes. Once it's complete, the library should be updated.
Note: This command is only available on iOS devices, not Android phones or tablets.
5. Re-Install the App
If the steps above don't work or if you're logged into the wrong account, a full re-install is the final step.
Note: If you still need help, tap the More Items Menu , select Help, and choose Report a Problem to contact support.