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Creating and Submitting Diagnostic Information for Verbum

Problem:

I have encountered an Error, Crash or Problem in Verbum for Mac and need to report it, or a Support Technician has requested Verbum Log Files.
See also: What to do if Verbum Crashes

Solution:

Step 1: Download the Utility

  1. Download the Verbum Logging Utility zip file.
  2. Open "VerbumLogging.zip".
  3. Copy the Verbum Logging Utility to the Applications folder.

Step 2: Run the Utility

  1. Open Finder.
  2. Go to Applications.
  3. Open the  Verbum Logging Utility.
  4. Click the "Enabled" button.


Verbum version should match the recognized installed version.

Note: The Logging Utility will not record correctly if Verbum is running in the background when you enable logging. You may need to open the Finder: Applications > Utilities > Activity Monitor and manually quit the Verbum porcesses (Verbum Bible Software, VerbumIndexer and VerbumCEF if present).

Step 3: Recreate the Problem

  1. If Verbum is already open, quit and restart it.
  2. Recreate the problem, crash or bug.
  3. Click "Archive Logs" in the Verbum Logging Utility.
      If Verbum is freezing or "pinwheeling", use the "Sample" button instead.
  4. Save your logs to the Desktop.

Step 4: Make a Report

  1. Click here to visit the Verbum 7 forum.
  2. Click on "Write a New Post".
  3. Put "Bug", "Crash" or "Hang" (Freezing) in the title.
  4. Enter a description of what you were doing when the bug or crash occurred.
  5. Attach your log files from Step 3 using the media button.
  6. Then "Post" your bug report.
    • The Development and Support teams monitor these forums and will be in touch with you as possible. Including "Crash" in the subject will improve visibility.
    • If a Support Technician requested your logs, skip this step and email your logs to that Technician.

Tip: You can also submit your logs when not requested by email or by calling Customer Support at 1(800)875-6467.

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