Faithlife offers a 30-day money-back guarantee return period on all non-subscription products. Once your product is returned, we will process your refund within seven to ten business days. Any specific item may be returned only once for the lifetime of your account. Monthly service fees associated with payment plans are nonrefundable.
Returns on subscription products are subject to our subscription auto-renew policy.
To return a product email firstname.lastname@example.org with the following information:
- Your full name
- The email used when making your purchase.
- The order number.
- The reason you want to return the product
A customer service representative will reply concerning the status of your return.