What to Do If You Are Missing Resources on the Verbum Android App
Problem:
One or more resources are missing in the Verbum Bible, Verbum, Biblia, Faithlife Study Bible or Faithlife EBooks app for Android and Kindle Fire.
Or, books are listed, but cannot be opened.
Solution 1: Verify Internet Access
The Verbum Bible app is primarily "cloud-based", meaning resources, search results and many other features are internet-dependent. Be sure your device has an active internet connection before opening the app to ensure all features and resources are available.
If you did not have internet access when the app was opened, switch your device to "Airplane Mode", then back again to refresh the connection.
In some cases, it may be necessary to manually restart the app:
Manually Restarting the App
- Close the app by pressing the "Home" button on your device.
- Open your device's "Settings" app.
- Choose "Apps" or "Manage Applications".
- Locate and select the Verbum app you're having trouble with.
- Tap the "Force Stop" button.
- Make sure you have internet access.
- Open the Verbum app from your home screen or app drawer.
Some Android devices use slightly different versions of the Android OS. If this method does not match your device's menus, please contact your device vendor for specific instructions to manually "stop" or close an app.
Solution 2: Verify Account Details
Understanding What Resources Should Be Available
The Verbum mobile apps display resources based on the account that is signed into the app. Resources will vary by account as follows.
| Account Type | Available Resources |
| No Verbum.com Account | Very limited free resources (about 30) None downloadable |
| Verbum.com Account No Purchases |
More free resources (about 60) None downloadable |
| Verbum.com Account With Purchases |
More free resources (about 60), Plus any owned, mobile capable* resources Owned resources are downloadable |
*Some older resources may not be available on mobile devices, based on their current distribution agreement with Verbum. To see if a resource is mobile capable, check the product page for "Runs on Windows, Mac and mobile" above the price (example).
Verifying the Active Account
If you feel you are missing resources, based on the above table, please verify you are logged in with the same account used to purchase them:
- From the app, tap the
Menu button. - Tap the
Help button. - Look for "Account".
Your account email address should be listed. If it is not, tap "Sign in". If the wrong address is listed, proceed to Solution 3.
Solution 3: Re-Install the App
If your resources are still not visible, or if the wrong account is listed, reinstall with the instructions below.
Reinstalling the Verbum App
- Close the app by pressing the "Home" button on your device.
- Open your device's "Settings" app.
- Choose "Apps" or "Manage Applications".
- Locate and select the Verbum app you're having trouble with.
- Tap the "Uninstall" button.
- Reinstall from the installation page or App Store for your device.
Any book you previously downloaded will attempt to re-download when you sign into the app.