Understanding the Verbum "Free Support" Life-cycle.
There are two levels of free support for Verbum applications. To better understand your support options, please review the information below.
Current Software Status | October 8, 2024
Support status for Verbum applications has changed to the following:
| Supported |
Application Windows Note: Microsoft will end support for Windows 10 on October 14, 2025.
macOS
Note: In version 38, we will be dropping support for macOS 12. |
| Unsupported |
Application
Windows
macOS
Linux
|
Support Level Summary
A summary of the features and available support options by category are shown in this table:
| Feature or Support | ||
| Textual Resources | ||
| Sync Documents & Settings | ||
| Access Web Services | ||
| Critical Bug Fixes | ||
| Phone & Email Support | ||
| New Features | ||
| Non-Critical Bug Fixes | ||
| New OS Support | ||
| Old OS Compatibility | ||
| Forum Support |
Supported
Supported (current generation) applications receive the following: free online updates, all bug fixes, new features, access to the latest resources and data sets, ability to synchronize documents and settings, and come with access to our online support knowledge base as well as full email and telephone support.
Supported versions may require newer operating system versions in order to stay current. To pursue support for your current generation software, please use the following options:
- Browse the full Support Knowledge Base.
- Peruse or post your own thread in the Forums.
- Visit our contact page for further assistance.
Unsupported
Unsupported versions do not receive updates and may not have access to the latest resource files. Web services that are only used by unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.
Telephone and email support are unavailable or extremely limited, but you can still request help in the forums. You may be required to update before receiving assistance.
Frequently Asked Questions
Q: Where can I download Verbum from?
A: You can install Verbum by following the instructions here.
I still have an older version of Verbum...
Q: Do I have to buy Verbum?
A: By opening the app, whether on desktop, mobile, or the web, the newer, free version of Verbum will automatically unlock. If you already have Verbum 9 downloaded, you need to make sure that you have automatic updates turned on for the free version to automatically unlock. If you have Verbum 7 or earlier, Verbum will not automatically update to the new version. Instead, you'll need to download the installer from verbum.com.
Note: This free download contains a limited number of new features, resources, and books on an "access-only" basis. This means you can access them but you do not own them permanently. Consider a Base Package Upgrade.
Get an Upgrade Quote >>
Q: Will I lose anything I already own if I update?
A: No. Updating versions of Verbum never results in losing books or other resources.
I have an older version of Windows or Mac OS X...
Q: Will Verbum work on my computer?
A: Older operating systems (such as Windows 7, 8.1, macOS 11) do not support the newer software. You will need to upgrade your operating system or computer to something more current to use Verbum.
- On Microsoft.com: How to upgrade Windows.
- On Apple.com: How to upgrade Mac.
Q: Can I still use an unsupported version of Verbum?
A: Because of changes to SSL versions of Verbum before Verbum 7.19 will not be able to connect to our servers. This will result in not being able to use Verbum online.
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