About Free Support

 About Free Support

Understanding the Verbum "Free Support" Life-cycle.

We offer three levels of free support for Verbum applications. To better understand your support options, please review the information below.

Current Software Status | May 9, 2019

Support for Logos 7 will cease May 28, 2019

Support status for Verbum applications has changed to the following:

Supported Verbum 8.0+
Verbum 8.0+
Windows 7 SP1 
Windows 8.1
Windows 10 "Anniversary Update" (Windows 10 Version 1607 or later)
OS X 10.11 and above
Maintenance Logos 7.19+
Verbum 7.19+
Windows 7 SP1,
Windows 8.1
Windows 10 "Anniversary Update" (Windows 10 Version 1607 or later)
OS X 10.11 and above
Unsupported Verbum 6.14 and earlier
Libronix DLS
Logos Library System
pre-Windows 7 SP1
Windows RT
Windows 10 S
OS X 10.10 and earlier


Support Level Summary

A summary of the features and available support options by category are shown in this table:

Feature or Support
Textual Resources
Sync Documents & Settings
Access Web Services
Critical Bug Fixes
Phone & Email Support
New Features
Non-Critical Bug Fixes
New OS Support
Old OS Compatibility  
Forum Support



Supported (current generation) applications receive the following: free online updates, all bug fixes, new features, access to the latest resources and data sets, ability to synchronize documents and settings, and come with access to our online support knowledge base as well as full email and telephone support.

Supported versions may require newer operating system versions in order to stay current. To pursue support for your current generation software, please use the following options:


Maintenance versions receive free updates online and can read the latest textual resources, but may not support newer data sets and features. They can sync documents & settings, will get critical bug fixes, and have full email and telephone support. Maintenance versions may run on older operating system versions, but may not receive new features or access to new data sets.

To pursue support for your maintenance software, please use the following options:


Unsupported versions do not receive updates and may not read the latest resource files. Web services that are only used by Unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.

Telephone and email support are unavailable or extremely limited, but you can still request help in the Forums. You may be required to update before receiving assistance.

Frequently Asked Questions

Q: Where can I download Verbum 7 from?

A: You can install Verbum 7 by following the instructions here.

I still have an older version of Verbum...

Q: Do I have to buy Verbum 7?
A: It is possible to order the Verbum 7 Basic package which will get you access to Verbum 7. There will be an installation link for Verbum 7 after the order has been completed. If need be, you can then also install Verbum 7 from the install page here.

Note: This free download contains a limited number of new features, resources, and books on an "access-only" basis. This means you can access them but you do not own the permanently. Consider a Base Package Upgrade.
Get an Upgrade Quote >>

Q: Will I lose anything I already own if I update?
A: No. Updating versions of Logos never results in losing books or other resources.

I have an older version of Windows or Mac OS X...

Q: Will Verbum 7 work on my computer?
A: Older operating systems (such as Windows XP or Vista, Mac OS X 10.9 "Mavericks," etc.) do not support the newer software. You will need to upgrade your operating system or computer to something more current to use Verbum 7.

Q: Can I still use an unsupported version of Verbum?
A: You can still use older versions of Verbum, and it may continue to work for some time; however, changes and updates to the operating system or other applications may affect Verbum.

Q: Can I still buy books at Verbum.com?
A: Yes. You can continue to buy additional resources, but resources released or updated after June 12th 2017 may not be compatible. It is strongly recommended to that you upgrade to a Supported or Maintenance version to continue expanding your library.

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