Understanding the Verbum "Free Support" Life-cycle.
There are three levels of free support for Verbum applications. To better understand your support options, please review the information below.
Current Software Status | March 3, 2023
Support status for Verbum applications has changed to the following:
| Supported | Verbum 23+ Windows 10 "Anniversary Update" (Windows 10 Version 1607 or later) Windows 11 macOS 11 and above |
| Maintenance |
None |
| Unsupported |
Previous applications
Operating Systems
2Windows 11 is not officially supported on arm chipsets. |
Support Level Summary
A summary of the features and available support options by category are shown in this table:
| Feature or Support | |||
| Textual Resources | |||
| Sync Documents & Settings | |||
| Access Web Services | |||
| Critical Bug Fixes | |||
| Phone & Email Support | |||
| New Features | |||
| Non-Critical Bug Fixes | |||
| New OS Support | |||
| Old OS Compatibility | |||
| Forum Support |
Supported
Supported (current generation) applications receive the following: free online updates, all bug fixes, new features, access to the latest resources and data sets, ability to synchronize documents and settings, and come with access to our online support knowledge base as well as full email and telephone support.
Supported versions may require newer operating system versions in order to stay current. To pursue support for your current generation software, please use the following options:
- Browse the full Support Knowledge Base.
- Peruse or post your own thread in the Forums.
- Visit our contact page for further assistance.
Maintenance
Maintenance versions receive free updates online and can read the latest textual resources, but may not support newer data sets and features. They can sync documents and settings, will get critical bug fixes1, and have full email and telephone support. Maintenance versions may run on older operating system versions, but may not receive new features or access to new data sets.
To pursue support for your maintenance software, please use the following options:
- Browse the complete support archive.
- Peruse or post your own thread in the Forums.
- Visit our contact page for further assistance.
Unsupported
Unsupported versions do not receive updates and may not have access to the latest resource files. Web services that are only used by unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.
Telephone and email support are unavailable or extremely limited, but you can still request help in the forums. You may be required to update before receiving assistance.
Frequently Asked Questions
Q: Where can I download Verbum from?
A: You can install Verbum by following the instructions here.
I still have an older version of Verbum...
Q: Do I have to buy Verbum?
A: By opening the app, whether on desktop, mobile, or the web, the newer, free version of Verbum will automatically unlock. If you already have Verbum 9 downloaded, you need to make sure that you have automatic updates turned on for the free version to automatically unlock. If you have Verbum 8 or earlier, Verbum will not automatically update to the new version. Instead, you'll need to download the installer from verbum.com.
Note: This free download contains a limited number of new features, resources, and books on an "access-only" basis. This means you can access them but you do not own them permanently. Consider a Base Package Upgrade.
Get an Upgrade Quote >>
Q: Will I lose anything I already own if I update?
A: No. Updating versions of Verbum never results in losing books or other resources.
I have an older version of Windows or Mac OS X...
Q: Will Verbum work on my computer?
A: Older operating systems (such as Windows XP or Vista, Mac OS X 10.15) do not support the newer software. You will need to upgrade your operating system or computer to something more current to use Verbum.
- On Microsoft.com: How to upgrade Windows.
- On Apple.com: How to upgrade Mac.
Q: Can I still use an unsupported version of Verbum?
A: Because of changes to SSL versions of Verbum before Verbum 7.19 will not be able to connect to our servers. This will result in not being able to use Verbum online.
1 While operating systems and versions of Verbum will continue to receive the same updates other versions of Verbum receive, updates, we will no longer test the application on these operating systems, nor deliver bug fixes that exclusively affect them.