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During an update to Verbum, an antivirus or security application (example: Avast, Norton, McAffee, etc will:
- Attempted to delete or quarantine a Logos file.
- Provide an erroneous message that there is malware in the package.
- The following error opening Verbum or VerbumSetup, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."
Solution: Allow Verbum through Antivirus Software
This problem may occur when Verbum Bible Software attempts to update, or installs on the computer as a fresh installation. An antivirus application may attempt to delete or quarantine Verbum files as a potential threat. The result is an incomplete Verbum installation and cannot be repaired until Verbum has been allowed through the antivirus application. Once an exception is created, you will also need to repair Verbum.
Step 1: Adding an Exception
- Open your antivirus or security application.
- Location the Options or Settings menu.
- Look for an option for "Exceptions," "rules" or "Allowed Programs".
- Add the Verbum directory to the list:
C:\Users\User Name\AppData\Local\Verbum (may appear as "Verbum4" or "logos5" if you upgraded)
Note: "Appdata" is a hidden folder and may not be visible by default.
- You may also need to add Verbum.exe.
Step 2: Repairing Verbum
- Go to "Start".
- Open the Control Panel.
- Select "Programs and Features".
- Right-click on "Verbum Bible Software".
- Choose "Repair".
These steps should resolve the issue and Verbum will open. Note, the steps above are generic; the exact steps may vary by application brand and version. If you have any difficulty following these steps, please contact your antivirus or security vendor for further assistance.
Is Verbum a threat?
At Verbum, we take extensive steps to ensure security for Verbum users and maintain a clean application. It is highly unlikely that Verbum contains an actual threat, but occasionally some antivirus and security vendors may flag a Verbum component by mistake. As long as you are downloading Verbum from Verbum.com or an Official Verbum email, you should not need to be concerned.