Resources stuck "downloading"

After adding resources to your library you may witness Verbum indicating it is downloading resources but never seems to complete the process. This is indicated either in the library, or the preview panel of the resource, with the message "downloading" and with a spinning dotted progress wheel.


Using the following steps may resolve the problem:

Windows

  1. Quit Verbum.
  2. Press Window key + R.
  3. Type %localappdata% and press Go.
  4. Open the Verbum folder.
  5. Open the Data folder and folder inside.
  6. Delete the folders named DownloadManager and UpdateManager.
  7. Open the ResourceManager folder.
  8. Delete the Downloaded folder.
  9. Start Verbum with logging enabled1.

 

macOS

  1. Quit Verbum.
  2. Open a Finder window.
  3. Press CMD+Shift+G on your keyboard.
  4. Type ~/library/application support/Logos4
  5. Click Go.
  6. Open the Data folder and folder inside.
  7. Delete the folders named DownloadManager and UpdateManager.
  8. Open the ResourceManager folder.
  9. Delete the Downloaded folder.
  10. Start Verbum with logging enabled1.

1 Click here for more information on how to open Verbum with logging enabled.

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