Report a Problem | Mac

Creating and Submitting Diagnostic Information for Verbum

Problem:

I have encountered an Error, Crash or Problem in Verbum for Mac and need to report it, or a Support Technician has requested Verbum Log Files.
See also: What to do if Verbum Crashes

Solution:

Step 1: Download the Utility

  1. Download the Verbum Logging Utility zip file.
  2. Open "VerbumLogging.zip".
  3. Copy the Verbum Logging Utility to the Applications folder.

Step 2: Run the Utility

  1. Open Finder.
  2. Go to Applications.
  3. Open the  Verbum Logging Utility.
  4. Click the "Enabled" button.


Verbum version should match the recognized installed version.

Note: The Logging Utility will not record correctly if Verbum is running in the background when you enable logging. You may need to open the Finder: Applications > Utilities > Activity Monitor and manually quit the Verbum processes (Verbum Bible Software, VerbumIndexer and VerbumCEF if present).

Step 3: Recreate the Problem

  1. If Verbum is already open, quit and restart it.
  2. Recreate the problem, crash or bug.
  3. Click "Archive Logs" in the Verbum Logging Utility.
      If Verbum is freezing or "pinwheeling", use the "Sample" button instead.
  4. Save your logs to the Desktop.

Step 4:  Write a Report

Email Customer Support with the following.
 
  • Steps to reproduce the problem. 
  • What behavior you are experiencing when taking those steps exactly.
  • What you expect to happen.
  • Screenshots demonstrating the behavior.
  • The Log file.


Alternatively, call Customer Support with the information at 1(800)875-6467.

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