What to do if Logos Crashes | Mac

Troubleshooting an Application Crash in Verbum or the Verbum Indexer

Problem:

You receive an error, "Verbum Bible Software (or Indexer) quit unexpectedly" or the Verbum application closes abruptly while opening or performing a specific task.

Note: It is not recommended to attempt these solutions unless the problem occurs more than once. Sometimes an external variable can cause a "fluke" or one-time crash. These instructions are intended to resolve a recurring issue.

Solution 1: Update Verbum

Most "crashes" occur if Verbum is out-dated and has not had an opportunity to auto-update. They can be avoided by manually updating or replacing the application file.

  • Quit Verbum and open Finder.
  • Navigate to the "Applications" folder.
  • Locate the Verbum Bible Software application.
  • Move it to the Trash (does not delete books or index).
  • Download the latest version.

Tip: It is also recommended to run Software Update to ensure your Mac has all the latest updates from Apple.

Solution 2: Check Font Book for Corrupt Fonts

Verbum loads fonts from the Font Book when opening. If an incomplete or corrupt font has been detected, Verbum may crash while loading it. Use the steps below to check for and remove bad fonts.

  • Download the MacFontTest Tool.
  • Extract the FontTest application (if it didn't extract automatically).
  • Open FontTest.

FontTest will attempt to load all fonts in the Font Book. If a bad font is detected, an error will be displayed. Delete the last font loaded before the error, then repeat this process until no errors occur.

Solution 3: Report the Problem

If the above steps do not resolve the issue, please visit Diagnostic Logging for Mac to report the issue or Contact Support for further assistance. Including specific steps you took to cause the crash will expedite the troubleshooting process.

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