Missing Resources - Verify Login Account

How to verify you've logged into the correct account

Problem: Missing Resources

Solution: Verify Login Information

Verbum resources are tied directly to a single Verbum.com account. If resources are still not downloading, it may be possible the wrong account is logged in.

Check Verbum Account Login:

  • Open Verbum.
  • Type "Show About" in the "Command Box".
  • Make sure the "Licensed to:" email address is the same address used to purchase your books.

If the email address in Verbum does not match the address used to purchase resources, follow the steps below.

Warning: Multiple Accounts
If you've made purchases with more than one email address, please Contact Customer Service before attempting this solution.

Windows:

  • Close Verbum.
  • Hold down the CTRL key.
  • Open Verbum, keeping CTRL held until a "Sign in" option appears.
  • Sign in with the email address used to purchase.

Mac:

  • Close Verbum.
  • Go to Finder > Applications.
  • Hold down the Command key.
  • Open Verbum (from Applications), keeping Command held until a "Sign in" option appears.
  • Sign in with the email address used to make the purchase.
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