Error Writing to File

Unable to Update Verbum

Symptoms:

When updating Verbum, you may receive a message "error writing to file" which prevents the update from installing.

Problem:

This error can occur if the permissions or ownership for Verbum files have been changed. This may be caused by certain PC "Cleaning" or Security software. To fix it, we need to repair the ownership settings on the Verbum folder and files or we can elevate the process temporarily.

Solution 1:

Part 1: Backup your Verbum Data

If Verbum is not yet installed, skip to Part 2.

  • Right-click the Verbum icon and select "Properties".
    • If you do not have Verbum on your desktop, right-click the Verbum icon on your task bar, and right-click where it says "Verbum Bible Software." From there click "Properties".
  • Click the "Open File Location" button.
  • Move the Data, Documents & Users folders to your Desktop.
  • Delete the remaining folders, System, Install, etc..

 

Part 2: Uninstall Verbum

Use Programs and Features to uninstall Verbum.

 

Part 3: Re-install & Restore your Verbum Data

Reinstall Verbum from the Installation Guide.
If Verbum was not previously installed, skip the steps below and sign in normally.

  • Verbum may open automatically; if it does, close it.
  • Right-click the Verbum icon and select "Properties".
  • Click the "Open File Location" button.
  • Move the DataDocuments & Users folders from your Desktop, to the Verbum directory.
    • Replace any files if prompted.
  • Open Verbum & sign in.

Solution 2:

This is caused by a problem in your Windows configuration. We strongly recommend fixing the configuration issue as the long-term solution, by resetting the ownership of the Verbum directory, and applying that change to all subcontainers and files.

Warning: Modifying ownership and permissions in the Windows Users folder can be dangerous and may prevent access to other files if not done correctly. Because you are modifying your Windows configuration, we may be unable to assist you. If you need help, please contact a tech-savvy friend, Microsoft technician or your computer manufacturer for assistance.

You can still follow the Temporary Work Around in the meantime.

Part 1: Find the Verbum Data Folder

To begin, we need to access the Verbum data folder in Windows Explorer.

  1. Right-click the Verbum icon.
  2. Choose "Open file location" to open the Verbum directory.
  3. Click the parent directory in the address bar (usually "Local").

Part 2: Open Advanced Security Settings

You should see several folders in the Local directory.

  1. Right-click the "Verbum" folder.
    Your Verbum folder may have a number next to it if you upgraded from a previous version.
  2. Choose "Properties".
  3. Click on the "Security" tab.
  4. Click the button.

The Advanced Security Settings windows should open. You should already own this folder, but you're getting this error because one of its sub-folders or files is not inheriting this setting.

To fix that, we want to change the Owner of this folder and apply that change to all subcontainers and objects (even if the owner appears correct on this folder).

Part 3: Changing Owners

Note: The following steps will be different, depending on your version of Windows. Please follow the steps which best match your system.

Windows 8.1 and above:

  1. Click at the top of the window.
  2. Click the button.
  3. Make sure *your computer name* is selected.
    It will have a computer icon.
  4. Click the button.
  5. Click the button.
  6. Select from the list and click "OK".
  7. Click "OK" again.
  8. Check "Replace owner on subcontainers and objects".
  9. Click "OK" again, until all properties windows are closed.

Network Logins: If you log into your computer through an office network, these steps may be slightly different. In step 3, you will need to select your network, instead of your computer. If you're unsure, consult your Network Administrator before making any changes.

Windows 7 SP 1:

  1. Click on the "Owner" tab.
  2. Click the button.
  3. When prompted, Click "Yes" or "Allow" to continue.
  4. Click the button.
  5. Select from the list.
  6. Check the "Replace owner on subcontainers and objects" box.
  7. Click "OK" until all properties windows are closed.

You can now retry the Verbum update. It should work if we selected the correct user account. If not, please use the temporary work around below and ask a tech-savvy friend, your network administrator, computer manufacturer or a certified Microsoft technician to assist you with the steps above.


If the above does not resolve the problem it is likely the source of the problem resides elsewhere in the user directory and should be handled by your network administrator, computer manufacturer or a certified Microsoft technician.

Temporary Work Around:

We do not recommend it, but you can work around this issue temporarily by using these steps:

  1. Close the Verbum software.
  2. Right-click the Verbum icon on the desktop, and choose “Run as Administrator.” (If Verbum is pinned to the taskbar, right-click, then in the menu, right-click again on Verbum Bible Software, and choose “Run as Administrator.”).
  3. When the User Account Control prompts “Do you want to allow...”, click Yes.
  4. When Verbum prompts to install the update, click Yes again.

This will "elevate" the process, and should allow the update to install, but this does not resolve the root issue and will require administrator authentication every time Verbum prompts to update.

Was this article helpful?
0 out of 0 found this helpful

We're sorry to hear that! Tell us why.

Have more questions? Ask the community.

Can't find what you need? Contact us!